* Please note this Return Policy applies only to Companion Bike Seats purchased via this website. All other purchases are subject to the return policy of the store or website that the original purchase was made.
Online Purchases: Companion Bike Seats will accept returns for any reason up to 60 days after a purchase is made from this website, provided the bike seat is returned without damage. When the item is being returned because it’s defective, isn’t as described, or because it was damaged in shipping, Companion Bike Seats will pay for return shipping costs. Please indicate when you submit your return whether you would like a replacement or a refund. Please also include your product registration number when you submit any returns. All refunds will be charged a restocking fee, commensurate to the cost incurred by Companion Bike Seat for the original shipment of the bike seat to you.
Companion Bike Seats
c/o Custom Back Office Solutions
6050 S Country Club Rd
Suite 180, Docks 26-28
Tucson, AZ 85706
In-store Purchases: Returns for purchases of Companion Bike Seats from bike shops and other third parties are subject to the Return Policy of each of those individual retailers.
Companion Bike Seat LLC may collect email and/or other personal information via this Website (www.thebikeseat.com) and through conducting transactions using PayPal merchant services (see below for more on PayPal). We may occasionally use this information for our own marketing purposes or in the event of a warranty claim or product recall, though we will never distribute or sell this information to any third party. This policy not only pertains to any personal and contact information, but also to any user generated content (blogs, reviews, photos, videos, for more, see below) submitted to Companion Bike Seat LLC. Any user generated content submitted to Companion Bike Seat will be used solely by Companion Bike Seat and will not be distributed or resold to any third party without prior consent.
User Generated Content includes reviews, blog submissions, photos, videos, and any other content submitted to Companion Bike Seat LLC. You retain ownership of any intellectual property rights that you hold in that content – what belongs to you stays yours.
When you upload or otherwise submit content to us, you give Companion Bike Seat LLC a worldwide license to use, host, store, reproduce, modify, create derivative works, communicate, publish, publicly display and distribute such content. The rights you grant in this license are for the limited purpose of operating, promoting, marketing, and improving the products that we offer. If you are submitting someone else’s content to us, please make sure you have the necessary rights to grant us this license for any content that you submit to us.
When permitted by Law, Companion Bike Seat LLC will not be responsible for lost profits or revenues, financial losses or indirect, special, consequential, exemplary, or punitive damages. In all cases, Companion Bike Seat will not be liable for any loss or damage that is not reasonably foreseeable.